Account Deletion

Requesting Account Deletion

You may request deletion of your Sequester account and associated stored data. To begin a request, contact support@sequester.app from the email address on your Sequester account and include the subject line Account Deletion Request.

When in-app deletion is available, you may also start the request from the app's Settings area.

Verification

Before processing a deletion request, Sequester must verify that the requester controls the account. Verification may include an authenticated app session, email confirmation, password re-entry, or a support-assisted verification process if normal access is unavailable.

We do not require unnecessary identity documents when account ownership can be verified by a less invasive method.

Pending Deletion Period

After verification, the account may enter a pending-deletion period. This period is intended to prevent accidental deletion and allow time to cancel the request if it was made in error.

During the pending-deletion period, account access may be restricted, uploads may be disabled, and new purchases may be blocked. Sequester will provide the scheduled deletion date when the request is accepted.

What Is Deleted

At the end of the pending-deletion period, Sequester will delete or irreversibly de-identify active account data where technically and legally possible, including account credentials, stored files, file metadata, thumbnails or previews, temporary processing files, device/session tokens, and account-linked records that are no longer needed for a valid purpose.

Individual File Deletion

You do not need to delete your entire account to remove individual files. Users may delete individual photos, videos, folders, or other stored files from within the mobile app or from a logged-in website session.

Individual file deletion is intended to take effect immediately in the active account interface. Deleted files are removed from ordinary account access without closing the account itself. As with account deletion, residual copies may remain temporarily in encrypted backups until those backups expire under Sequester's normal backup schedule.

This option is useful when you want to remove specific content while keeping your Sequester account, remaining files, login history, storage plan, and account settings active.

Backups

Deleted data may remain in encrypted backups until those backups expire under Sequester's normal backup schedule. Backup copies are not restored for ordinary account access after deletion, and deleted accounts should remain logically deleted if a backup is restored for operational reasons.

Limited Retention

Sequester may retain limited records when reasonably necessary for billing, tax compliance, payment disputes, fraud prevention, abuse prevention, security investigations, enforcing account restrictions, legal compliance, responding to valid legal process, or establishing, exercising, or defending legal claims.

Limited retained records are intended to be access-restricted and kept only as long as the retention purpose requires. Sequester does not retain the full contents of a user's vault merely because minimal billing, security, or fraud records must be kept.

Legal Holds And Preservation

If Sequester receives a valid preservation request, subpoena, warrant, court order, litigation hold, statutory preservation requirement, or other documented legal obligation, deletion may be delayed or suspended for the records covered by that obligation.

Where legally and technically appropriate, data outside the scope of the hold will still be deleted. Sequester may be legally restricted from notifying a user about certain legal holds or requests.

Suspected Illegal Content Or Abuse

If Sequester obtains credible information indicating illegal content, abuse, fraud, or security risk, account deletion may be delayed for the limited records necessary to investigate, preserve evidence, comply with law, or protect users and the service.

Cancelling A Request

If your account is still in the pending-deletion period, you may request cancellation by contacting support@sequester.app from the email address on your account. Once final deletion has completed, restoration may not be possible.

Contact

To request deletion or ask about a pending deletion, email support@sequester.app.